Subscription terms

Fluena subscription: price, auto-renewal, cancellation and refunds

Fluena is an app for planning tasks, goals and life balance. The core features are free; advanced features are available under the paid Premium subscription. Below is everything about charges: how much, how often, how to cancel and how to get a refund.

Price and charge frequency

How the subscription is purchased

1. Sign in to the web app at web.fluena.app and open the “Subscription” screen.
2. The screen states the price and the charge frequency, along with what each plan includes.
3. Below it there is a checkbox “I agree to recurring automatic charges…” stating the amount and frequency. It is unchecked by default — the customer ticks it themselves. Without it the payment is one-time: only the selected period is charged, no card is stored and no recurring charges are made.
4. Press the price button — the secure T-Bank payment form opens.
5. Once paid, the subscription is activated and the receipt is emailed to you.

Auto-renewal

• Enabled only with the customer’s explicit consent — by ticking the checkbox before payment.
• The charge is made on the day the paid period ends, for the same amount and from the same card.
• If a charge fails (for example, insufficient funds), we retry for three days and then switch auto-renewal off automatically.
• The current auto-renewal state and the next charge date are always shown on the “Subscription” screen.

How to cancel

You can cancel auto-renewal at any time — the period already paid for stays active until it ends.

1. In the app: “Subscription” → “Turn off auto-renewal”. Takes effect immediately, no confirmation needed.
2. By writing to hi@chillitech.me or using the form below — we will turn it off manually within one business day and reply by email.

Refunds

• Send your request to hi@chillitech.me from the address your account is registered with, or use the form below.
• We reply within 3 business days.
• If the charge was made by mistake or the paid period has not been used, we refund the full amount.
• If the period was partly used, we refund pro rata for the remaining days.
• The money is returned to the same card within 10 business days, usually 1–3.
• There is no need to file a chargeback — contacting us directly is faster.

Contact form

Write to us about anything related to payments, cancellation or refunds. We reply to the email address you provide.

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